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Netscape Corporation has created the best known secure server technologies. It uses a security protocol called Secure Sockets Layer (SSL) that provides data encryption, server authentication, message integrity and optional client authentication for a TCP/IP connection. When a client seeking to purchase elder abuse connects with a secure server, they exchange a *handshake* which initiates a secure session. With this protocol, the same server system can run both secure and unsecured web servers simultaneously. This means an elder abuse organization or company can provide some information to all users using no security, and other information that is secured. For example, a business that sells elder abuse online can have its storefront (merchandise catalog) unsecured, but ordering and payment forms can be secure. Why are these developments important? As the Internet becomes a way to buy and sell elder abuse products and services, financial transactions become essential. Right now, most elder abuse transactions involve the exchange of credit card information, either directly over the network, or by phone, to complete a transaction initiated online. Eventually, you will be able to use cash as well as credit, directly over the network. There are two basic kinds of digital cash, anonymous cash and identified cash. Anonymous cash is just like paying for elder abuse with paper cash but it also carries no information about the person making the transaction, and leaves no transaction trail. You create it by using numbered bank accounts and blind signatures. Identified cash, on the other hand, contains information revealing the identity of the person who withdrew it from the bank. Like credit card transactions, identified cash can be tracked as it moves through the system and involves fully identified accounts and non-blind signatures. Whether you use digital cash when purchasing elder abuse is entirely up to you. We suggest you employ the purchasing avenues available from the elder abuse supplier we recommend. Make Your Complaint Heard & Get Results by: James H. Dimmitt
At some point in time you will be faced with the need to register a complaint because of a poor product or poor service, or maybe even both ! Here are some tips to make sure that your complaint is NOT ignored. Keep Your Cool It's difficult to do this when you are "mad as all get out" but it's a key step to making sure you're complaint gets heard. Act reasonably and politely. Make the person on the other end of your complaint WANT to help you. Losing your temper can cause the other person to become "defensive" instead of cooperative and helpful. Identify Yourself Don't start out with "what" you are - "I'm a lawyer", "I'm a doctor", "I'm a trash collector". Start out with "who" you are - "My name is Jim". You want them to see you as a person, not just another problem. Give them your name and telephone number. This allows the other person to respond more effectively and follow-up with results. Remaining anonymous doesn't establish the one-on-one relationship you need in order to have your problem resolved. Be Precise Have receipts and other records available to assist you in giving an accurate account of your complaint. Give them as many details as you can - the date you made the purchase, the store where you made the purchase orencountered the problem, the name of the salesperson you were working with, etc. Keep a record of the date, time and name of any person you speak with about your complaint. If they are unable to resolve your complaint immediately, ask when you can reasonably expect a follow-up phone call. Thank You End your conversation by thanking them for their help. If you have the person's name you are speaking with, address them by name, "thank you Angela". When the problem is resolved to your satisfaction, you may even want to write a simple thank you note. People who work in customer service appreciate this more than you might know. Use these steps "to your credit" the next time you have a complaint, and you'll have greater success and results.
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